Reference

ambototo Privacy Policy In Plain English

ambototo Privacy Policy explains what we collect when you open an account, use the lobby, contact support or connect DANA, OVO, GoPay and QRIS.

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CONTACT PATHS

Where To Ask About Your Privacy Policy

A direct support route helps when you need to understand a record, correct an account detail or ask how wallet information is used.

Account requests Use the signed-in support path when you want to ask about your account data, phone verification record or sign-in history. We can match the request to the account step without asking you to place a password or one-time security code in a message.
Wallet questions For a wallet-data question, include the payment rail and receipt reference, such as QRIS or DANA, rather than sharing complete wallet credentials. We use that limited detail to check status and explain which records came from our cashier flow.
Correction help If your phone number, contact detail or account preference needs correction, tell us which field is wrong and why. We may ask for an account step or verification detail before changing it, so another person cannot alter your record.
HANDLING PRACTICE

How We Handle Account Data

Privacy work is part of each account step, not a separate promise added after payment. We separate routine account details from transaction references, restrict changes behind sign-in checks and use device signals…

Collection points

We collect details when you create an account, complete phone verification, open a support request or use the cashier. A DANA receipt reference and a phone number serve different purposes, so we handle them as separate parts of the account record.

Cookie use

Cookies and session storage help remember sign-in state, page choices and the device path from login to the lobby. If you clear them, you may need to verify your account again; clearing browser data does not erase records already held for security or payment checks.

Security checks

We use account credentials, phone verification and device or connection signals to reduce unauthorised entry. If a sign-in looks unusual, we may pause a request and ask you to confirm the account step before discussing wallet or personal data.

Retention choices

We keep account, support and transaction references for as long as they serve account operation, security checks or a legal need. When a record is no longer required, we remove it or restrict its use according to the retention process that applies.

Change requests

You can ask us to correct incomplete or inaccurate account details. State the field, the requested change and the account route you used. We may verify your phone or sign-in status before applying an update to protect the record.

Data contact

Questions about this Privacy Policy belong in the signed-in support route, where we can connect your request to the correct account. For payment records, mention QRIS, OVO, GoPay or bank transfer and provide only the reference needed for a status check.

Privacy Policy Questions About ambototo

These Privacy Policy answers address the account and payment questions we hear most often from Indonesian customers. Read them before opening an account, then use the signed-in support route if your situation needs a record-specific answer. Access remains available where local law permits, and we do not need your password to begin a general policy question.

The ambototo Privacy Policy covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references. It explains why we use each category, how we protect it, how long we retain it and how you can ask about correction or permitted removal.

We use your phone number for the account path and phone verification before account access. It helps us connect support requests to the right record and identify unusual sign-in activity. We do not need your password or security code when you ask a general Privacy Policy question.

Yes. The Privacy Policy covers payment references created through DANA, QRIS, OVO, GoPay, bank transfer and virtual account. Payment providers and banks may process transaction details under their own terms. Send us a receipt reference, not full wallet credentials, when asking for a status check.

We may receive device and connection details linked to a sign-in or session, such as signals used to keep the mobile path working and identify unusual access. These details support account security and troubleshooting; they are not a reason to request your password in support.

Use the signed-in support path and name the field that needs correction, such as a phone number or contact detail. We may ask you to complete phone verification or another account check before changing it. This step helps prevent another person from taking over your record.

We retain account, support and transaction references while they are needed for account operation, security review or a legal requirement that applies. After that need ends, we remove the record or limit its use according to our retention process and the request details.

Open the support route inside your account and identify your question as a Privacy Policy request. Include the relevant account step or payment reference, such as a QRIS receipt number, while leaving out passwords and security codes. We can then explain the record or available change path.

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